FAQ

HeartSine® Technologies guarantees best-in-class customer and product support. Some of the most common questions relating to HeartSine products are answered below. If you have a question that is not covered here, feel free to contact our Technical Support team at support@heartsine.com.

Product Information

Is a technical specification available for the HeartSine samaritan® Public Access Defibrillator (PAD)?

Yes. You can download the most recent data sheet for each model of the samaritan PAD family from the links on the individual Products pages or contact HeartSine Technical Support at support@heartsine.com.

Do all of the samaritan PAD devices use the same Pad-Pak™ and Pediatric-Pak™?

Yes. Our innovative Pad-Pak and Pediatric-Pak are common to all the samaritan PAD devices.

What is the warranty for the HeartSine samaritan PAD?

The samaritan PAD 450P comes with an eight-year lifetime warranty. All other samaritan PAD devices come with a ten-year lifetime warranty. Proof of date of purchase is required for warranty support. To determine if your device is under warranty, please contact support@heartsine.com.

Your devices offer either real-time CPR feedback or CPR Coaching. Why is CPR so important?

The most frequent initial rhythm witnessed during an SCA is ventricular fibrillation (VF), for which the only treatment is defibrillation. The chance of successful defibrillation, however, diminishes rapidly over time as VF tends to deteriorate to non-shockable pulseless electrical activity (PEA) or asystole without treatment.

For every minute that passes between collapse and defibrillation, survival rates from a witnessed VF SCA decrease 7% to 10% if no CPR is provided. However, when early and effective bystander CPR is provided, survival rates can double or triple.

This highlights the importance of both fast defibrillation coupled with effective CPR during resuscitation attempts as key links in the chain of survival for SCA victims. In addition to providing a therapeutic shock, the samaritan PAD devices either deliver real-time verbal and visual feedback or CPR Coaching to the rescuer to help optimize CPR, thus increasing overall CPR quality.

Currently HeartSine offers the only AED device available on the market to provide real-time verbal voice prompt-directed CPR rate feedback (SAM 450P with CPR Rate Advisor™) or rate and force feedback (SAM 500P with CPR Advisor™) to the rescuer, beyond metronome capability.

What is the charging time for the HeartSine samaritan PAD?

The charging time from analyzing is typically less than eight seconds at 150J and at 200J.

What is recorded in the Event File record?

The Event File records 90 minutes of ECG and event/incident recording.

What is the operating/standby temperature of the HeartSine samaritan PAD?

The operating/standby temperature is 0°C – 50°C (32°F – 122°F).

What is the shipping/transportation temperature of the HeartSine samaritan PAD?

The shipping/transportation temperature is -10°C – 50°C (14°F – 122°F) for up to two days. If the device has been stored at temperatures lower than 0°C (32°F), it should be returned to an ambient temperature of 0°C – 50°C (32°F – 122°F) for at least 24 hours before use.

What is the capacity of the Pad-Pak battery?

The capacity of the Pad-Pak battery is 18V 1.4 amp-hours, or 60 shocks at 200J.

What is the default password for Saver Evo™ software?

The default password for Saver EVO software is ‘password’. You can change this password to personalize your device; instructions on how to do this can be found here. If you change the password, please make note of the new password and store it in a safe place as HeartSine cannot retrieve lost or forgotten passwords.

Maintenance

What should I do if my Pad-Pak is out-of-date? Where can I get a new Pad-Pak?

Our Pad-Pak can be purchased from any HeartSine Authorized Distributor. To find your nearest distributor, see our Contact Us page or contact HeartSine Technical Support at support@heartsine.com.

Is an update available to make the samaritan PAD device compatible with the AHA/ERC 2010 CPR guidelines and will an update be available to upgrade these devices to the 2015 guidelines?

Yes, we always offer free upgrades to the latest guidelines. The upgrade to the 2010 guidelines is currently available. Further information on the 2015 guidelines update will be available after September 2015. Please contact your local HeartSine Authorized Distributor or HeartSine Technical Support at support@heartsine.com to ensure your system is updated to the latest standard.

What are the required maintenance checks for the samaritan Public Access Defibrillator?

On a weekly basis, verify that the Status Indicator is flashing green approximately every five seconds. If it is not flashing green or is flashing red, a fault has been detected. Replace the Pad-Pak and if the status indicator continues to flash red or not flash, contact your HeartSine Authorized Distributor or HeartSine Technical Support at support@heartsine.com.

Does the samaritan PAD perform an automatic self-test?

Yes. This automatic self-test occurs weekly on Sunday at midnight GMT. If the samaritan PAD passes the self-test, the status indicator will continue to flash green every five seconds. If a fault is detected during self-test, the status indicator will flash red or will stop flashing. If this occurs, please contact your HeartSine Authorized Distributor or HeartSine Technical Support at support@heartsine.com.

Why is the Status Indicator not flashing green or flashing red?

If the status indicator is not flashing or is flashing red, a problem with the device has been detected. Check the expiration date of your Pad-Pak and replace the Pad-Pak if the expiration date has passed. If the status indicator is still not flashing or is flashing red, contact your HeartSine Authorized Distributor or HeartSine Technical Support at support@heartsine.com.