FAQ

HeartSine® Technologies guarantees best-in-class customer and product support. Some of the most common questions relating to HeartSine products are answered below. If you have a question that is not covered here, feel free to contact our Technical Support team at support@heartsine.com.

Product Information

Is a technical specification available for the HeartSine samaritan Public Access Defibrillator (PAD)?

Yes. You can download the most recent data sheet from the links on the Products pages or contact HeartSine Technical Support at support@HeartSine.com.

What is the warranty for the HeartSine samaritan PAD?

The samaritan PAD now comes with a ten-year warranty. Proof of date of purchase is required for warranty support. To determine if your device is under warranty, please contact support@heartsine.com.

What is the charging time for the HeartSine samaritan PAD?

The charging time is less than eight seconds at 150J, and less than twelve seconds at 200J.

What is recorded in the Event File record?

The Event File records 90 minutes of ECG and event/incident recording.

What is the operating/standby temperature of the HeartSine samaritan PAD?

The operating/standby temperature is 0°C – 50°C (32°F – 122°F).

What is the shipping/transportation temperature of the HeartSine samaritan PAD?

The shipping/transportation temperature is -10°C – 50°C (14°F – 122°F) for up to two days. If the device has been stored at temperatures lower than 0°C  (32°F), it should be returned to an ambient temperature of 0°C – 50°C (32°F – 122°F) for at least 24 hours before use.

What is the capacity of the Pad-Pak battery?

The capacity of the Pad-Pak battery is 18V 1.4 amp-hours, or 60 shocks at 200J.

What is the default password for Saver Evo software?

The default password for Saver Evo software is ‘password’. You can change this password to personalize your device; instructions on how to do this can be found here. If you change the password, please make note of the new password and store it in a safe place as HeartSine cannot retrieve lost or forgotten passwords.

Maintenance

What should I do if my Pad-Pak is out-of-date? Where can I get a new Pad-Pak?

Pad-Pak’s can be purchased from any HeartSine Authorized Distributor. To find your nearest distributor, see our Contact Us page or contact HeartSine Technical Support at support@heartsine.com.

Is an update available to make the samaritan PAD device compatible with the AHA/ERC 2010 CPR guidelines?

Yes, and it’s free! Please contact your local HeartSine Authorized Distributor or HeartSine Technical Support at support@HeartSine.com to ensure your system is updated to this new standard.

What are the required maintenance checks for the HeartSine samaritan Public Access Defibrillator?

On a weekly basis, verify that the Status Indicator is flashing green approximately every five seconds. If it is not flashing green or is flashing red, a fault has been detected. Replace the Pad-Pak and if the status indicator continues to flash red or not flash, contact your HeartSine Authorized Distributor or HeartSine Technical Support at support@HeartSine.com.

Does the Public Access Defibrillator perform a self-test?

Yes. This self-test occurs weekly on Sunday at midnight GMT. If the PAD passes the self-test, the status indicator will continue to flash green every five seconds. If a fault is detected during self-test, the status indicator will flash red or will stop flashing. If this occurs, please contact your HeartSine Authorized Distributor or HeartSine Technical Support at support@HeartSine.com.

Why is the Status Indicator not flashing or flashing red?

If the status indicator is not flashing or flashing red, a problem with the device has been detected. Check the expiration date of your Pad-Pak™ and replace the Pad-Pak if the expiration date has passed. If the status indicator is still not flashing or flashing red, contact your HeartSine Authorized Distributor or HeartSine Technical Support support@HeartSine.com.

Which test equipment can be used for testing the HeartSine® samaritan® Public Access Defibrillator?

The test equipment that can be used for testing the HeartSine samaritan PAD Defibrillator is the Fluke Biotek Defibrillator Tester QED 6 that has been calibrated after June 1, 2006. For further information, please contact HeartSine Technical Support at support@HeartSine.com.